dressingunique understand customers are not sure whether purchasing dresses over the Internet is a right choice to make.
First the prices you get from our store online is way lower compared to other stores online and offline. Our products are directly from the manufacturers hence we pass on the savings to our customers. We carefully inspect each item before it is shipped out. In order to give you the confidence to purchase from us, we offer a return policy to you (for in stock items)
Returning Unwanted item For refund or Exchange
If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 7 days of receipt. We will then issue a full refund minus the original postage cost. Returns are your responsibility as we do not offer a pre-paid returns service.
FAULTY ITEMS- If the item you received is faulty please contact customer services via the Contact
Please note that due to customer's abuse of our return policy, we may not accept return in some cases of items that appear to be used and sent back for refund
Please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
No goods will be accepted without the prior Return Authorization(RA). A return Authorization Number # should be requested immediately by e-mail (within 24 hours of receipt) and the garment "shipped back" (post marked) within 48 hours of receiving it. We must be contacted within 1 days after the buyer receive the dress.
items must be returned in perfect condition, with no dirt, no makeup stains, no marks, no smoke scents and not altered. All our dress would be checked before postage,NO REFUND FOR SALE ITEM. no exchange/ refund for dress with dirt or any other kinds of marks that is caused after postage.
Merchandise must be returned in the "Original Condition", with tags attached, bands, hanger , garment cover which ever is applicable . We will not accept returns for exchange if the item is returned to us with odors, pet hair, deodorant, perfume, tear, stains or any other type of damage.
merchandise must be received by us within 5 days of your receipt. Buyer are responsible for the return postage.
Please return the exchange policy that is included with your shipment and include your full name, address, e mail used when ordering via internet as well as the color, size and style that you would like to exchange it for.
We DO NOT accept exchanges or refund on sales item clearance merchandise, closeout items, headpieces and undergarments (hygienic purposes on latter two)
We do not refund or exchange made to order dresses (specially made for customers) -that is dresses made to fit customer's specific size, color and design
please note that we can't refund postage fee in most circumstance. For merchandise with free shipping, we may deduct the posting fee.
How to return
contact Us Through contact us form to request for Return Autorization number. explain the reason for return.
We strongly recommend using a trackable method to send items back to us, Recorded Delivery,
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company. Please keep your postage receipt safe until your return has been processed.
Please allow 15 working days, from the date of posting your parcel to us, for your returned items to be processed and your refund to be issued.
Once a refund is issued from us, please allow up to 10 working days for the refund to reach your account after we receive the item. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 30 working days of returning your item you have not been refunded, please contact us